Heart of Hospitality Stories
Heart of Hospitality celebrates moments and lives at Accor and in the hospitality sector as a whole.
Heart of Hospitality tells stories of Heartists® from all backgrounds, from all walks of life, some of who have worked in the industry their entire life, others who fell into the sector and fell in love with it. Our Heartists® craft unforgettable moments for guests that stay with them a lifetime.
Whatever their background, their stories are connected by their talent, love and care for what they do.
- Janusz Wędzicha27. September 2023Janusz Wędzicha
Guest Experience Specialist, Mercure Kraków Stare Miasto - Poland
- Gabriel Baldez27. September 2023Gabriel Baldez
Reservations Manager, ibis London City - United Kingdom
- Emese Pagony26. September 2023Emese Pagony
Pastry Chef, Novotel Budapest City - Hungary
- Corina Matei20. September 2023Corina Matei
Cluster Sales Manager, Novotel Bucharest City Centre & Mercure Bucharest Unirii - Romania
- Kristina Matulevičienė20. September 2023Kristina Matulevičienė
Deputy General Manager, Novotel Warszawa Centrum - Poland
- Gayatri Marsiglia5. September 2023Gayatri Marsiglia
Front Office Team Leader, Novotel London Bridge - United Kingdom
- Ashley Staggs31. August 2023Ashley Staggs
Maintenance Manager, Novotel London Waterloo - United Kingdom
- Manvir Singh Dalal31. August 2023Manvir Singh Dalal
Executive Chef, Novotel London Greenwich - United Kingdom
- Skip Waslander31. August 2023Skip Waslander
Receptionist, Novotel den Haag City Centre - The Netherlands
- Aneta Lewandowska30. August 2023Aneta Lewandowska
General Manager, Sofitel Warsaw Victoria - Poland
- Zbigniew Brząkała11. July 2023Zbigniew Brząkała
Guest Experience Manager, Rezydent Sopot MGallery Hotel Collection - Poland
- Christian Köntopp4. July 2023Christian Köntopp
General Manager, Novotel Munich Airport - Germany
- Agnieszka Kalinowska29. June 2023Agnieszka Kalinowska
Senior Manager Media Relations & PR Poland & Eastern Europe - Poland
- Olivier Rouma19. June 2023Olivier Rouma
General Manager, ibis Styles Liège Guillemain - Belgium
- Michał Kopciński12. June 2023Michał Kopciński
Executive Chef, ibis Styles Krakow Centrum - Poland
- Aleksandra Źrałka2. June 2023Aleksandra Źrałka
Food & Beverage Manager, Novotel Warszawa Centrum - Poland
- Jana Berger18. May 2023Jana Berger
Director of Front Office, Sofitel Munich Bayerpost - Germany
- Rebecca Vreeman9. May 2023Rebecca Vreeman
Front Office Manager, ibis Gent Centrum Kathedraal - Belgium
- Melissa Vidal9. May 2023Melissa Vidal
Operations Manager, Novotel London Bridge - United Kingdom
- Julia Pfleiderer2. May 2023Julia Pfleiderer
Novotel, ibis & ibis budget Zürich City West - Switzerland
- Ingebjørg Foss23. March 2023Ingebjørg Foss
Front Office Supervisor, Novotel London Bridge - United Kingdom
- Florian Mendes22. March 2023Florian Mendes
Reception Supervisor, Raffles London at The OWO - United Kingdom
- Marleen Owel13. March 2023Marleen Owel
Back Office Manager, ibis and ibis Budget Amsterdam Airport - The Netherlands
- Flóra Szegedi7. March 2023Flóra Szegedi
Director of Sales, Mercure Budapest City Centre - Hungary
- Agnieszka Powązka-Celer6. March 2023Agnieszka Powązka-Celer
General Manager, Novotel Poznań Malta - Poland
- Verena Becherer17. February 2023Verena Becherer
Talent & Culture Manager Future Talents, Munich Support Office - Germany
- Yasda Gomez17. February 2023Yasda Gomez
Food & Beverage Manager, Novotel Edinburgh Park - United Kingdom
- Renate Fransen17. February 2023Renate Fransen
Cluster Talent & Culture Manager, ibis Rotterdam City Centre and Novotel Rotterdam Brainpark - The Netherlands
- Gábor Demény14. February 2023Gábor Demény
General Manager, Mercure Debrecen - Hungary
- Michaela Pontzen13. February 2023Michaela Pontzen
Reservations Manager, ibis Munich Garching - Germany
- Trevor Fernandes13. February 2023Trevor Fernandes
Assistant General Manager, ibis budget Cardiff Centre - United Kingdom
- Anouk Zuijderwijk30. January 2023Anouk Zuijderwijk
Senior Sales Manager, Novotel & Mercure Hotel Amsterdam City - The Netherlands
- Egle Navikaite24. January 2023Egle Navikaite
General Manager, ibis London Shepherds Bush - United Kingdom
- Szymon Szymczyk19. January 2023Szymon Szymczyk
Sales Manager, Novotel & ibis Krakow Centrum - Poland
- Aga Letka-Mokrzycka18. January 2023Aga Letka-Mokrzycka
General Manager, ibis London Luton Airport - United Kingdom
- Adrian Kołba22. December 2022Adrian Kołba
Deputy General Manager, Mercure Kraków Stare Miasto - Poland
- Sony Pandian16. December 2022Sony Pandian
Assistant General Manager, ibis London Barking - United Kingdom
- Irina Matthys15. December 2022Irina Matthys
Director Northern Europe Procurement Controlling - Brussels, Belgium
- Roland Viglási7. December 2022Roland Viglási
Operations Manager, ibis Budapest City - Budapest, Hungary
- Grzegorz Zygmunt7. December 2022Grzegorz Zygmunt
Front Office Deputy Manager, Mercure Krakow Stare Miasto - Poland
- Alex Yeung21. November 2022Alex Yeung
Front of House and F&B Team Member, Novotel Cardiff Centre - United Kingdom
- Péter Beke11. November 2022Péter Beke
Assistant General Manager, ibis Budapest City South - Hungary
- Lilla Weszprémy11. November 2022Lilla Weszprémy
Senior Multi-Hotel Revenue Manager, Budapest Support Office - Hungary
- Sascia Mussmann21. October 2022Sascia Mussmann
Assistant Sales, Quality & Project Manager, Mercure Hotel Hannover City - Germany
- Rafael Fröhlich21. October 2022Rafael Fröhlich
General Manager, Novotel Munich City - Germany
- Anna Gonerska18. October 2022Anna Gonerska
Multi-Task Team Member, ibis Aberdeen Centre – Quayside - United Kingdom
- James Wan18. October 2022James Wan
Food & Beverage Manager, Mercure London Bridge - United Kingdom
- Bálint Szabó18. October 2022Bálint Szabó
Front Office Manager, ibis Zürich Messe Airport - Switzerland
- Jan Vidts8. September 2022Jan Vidts
Director of Telesales, Brussels Support Office - Belgium
- Ricky Lam7. September 2022Ricky Lam
Front Office Supervisor, ibis Edinburgh Centre Royal Mile - United KIngdom
- Alexandra de Abreu7. September 2022Alexandra de Abreu
B2B Marketing Manager, Accor Northern Europe - Switzerland
- Tibor Szel1. September 2022Tibor Szel
Food & Beverage Manager, Novotel Szeged - Hungary
- Susanne van de Vinne1. September 2022Susanne van de Vinne
General Manager, ibis Rotterdam City Centre - The Netherlands
- Michel Butor1. September 2022Michel Butor
Deputy General Manager, Novotel Zurich Airport Messe - Switzerland
- Vanessa van der Vaart26. August 2022Vanessa van der Vaart
General Manager, Novotel den Haag City Centre - The Netherlands
- Otilia Cristea22. August 2022Otilia Cristea
Senior Business Analyst Development - Romania
- Malgorzata Podbielska9. August 2022Malgorzata Podbielska
Talent & Culture Manager, Sofitel Warsaw Victoria - Poland
- Jarek Figat4. August 2022Jarek Figat
General Manager, ibis Warsaw Ostrobramska - Poland
- Meena Flora4. August 2022Meena Flora
Commercial Content Manager, London Support Office - United Kingdom
- Guy De Cuyper1. August 2022Guy De Cuyper
Project Manager Operations, Accor Benelux - Belgium
- Noemi Maddalena29. June 2022Noemi Maddalena
Reservation and Front Office Manager, Novotel Glasgow/ibis Glasgow City Centre - UK
- Anna Mida29. June 2022Anna Mida
General Manager, ibis Styles Krakow Central - Poland
- Gabor Ulkei29. June 2022Gabor Ulkei
General Manager, Hotel Nemzeti Budapest - MGallery - Hungary
- Marija Pantelic29. June 2022Marija Pantelic
General Manager, Mercure Belgrade Excelsior - Serbia
- Lika Chikhladze29. June 2022Lika Chikhladze
General Manager, ibis budget Tbilisi Center - Georgia
- Aneta Lewandowska22. June 2022Aneta Lewandowska
General Manager, Sofitel Warsaw Victoria - Poland
- Petre Jovanoski16. June 2022Petre Jovanoski
F&B Manager, ibis Skopje City Center - North Macedonia
- Hervé Puy8. June 2022Hervé Puy
Sales Manager, Hotel Rotary Geneva by MGallery - Switzerland
- Lynn Seehasuth31. May 2022Lynn Seehasuth
Operations Manager, Novotel Bristol Centre - United Kingdom
- Madis Laid18. May 2022Madis Laid
General Manager, ibis Tallinn Center - Estonia
- Alevtina Lesnykh7. April 2022Alevtina Lesnykh
Talent Development & Retention Manager - London, United Kingdom
- Tomasz Schweda4. April 2022Tomasz Schweda
General Manager, Mercure Krakow Old Town Hotel - Poland
- Lara Dröge3. April 2022Lara Dröge
Front Desk Manager, Hotel Vier Jahreszeiten Hamburg - Germany
- Craig Burrows3. April 2022Craig Burrows
Executive Head Chef, Pullman London St Pancras - United Kingdom
- Basia Świdrak3. April 2022Basia Świdrak
Housekeeping Manager, ibis Warszawa Stare Miasto - Poland
- Michal Trzeciak1. March 2022Michal Trzeciak
Director of Operations, Sofitel Warsaw Victoria - Poland
- Nadezhda Vasichkina1. March 2022Nadezhda Vasichkina
Senior Director Business Development, Operations - Russia
- Chiara Silvestri1. March 2022Chiara Silvestri
Guest Relations Team Member, ibis Styles London Ealing - UK
- Jacek Bialy1. March 2022Jacek Bialy
General Manager, Novotel Gdansk Centrum - Poland
- Gürkan Gür25. February 2022Gürkan Gür
General Manager, Mercure Hotel Stuttgart Airport Messe - Germany
- Eric Vittenet31. January 2022Eric Vittenet
General Manager, Novotel St Petersburg - Russia
- Elizabeth Ludovici30. January 2022Elizabeth Ludovici
SVP Digital & Technology Northern Europe - UK
- Yves Fonck30. January 2022Yves Fonck
Vice President Operations, BENELUX - Belgium
- Lauren Porter30. January 2022Lauren Porter
Groups and Sales Co-Ordinator, Novotel York - United Kingdom
- Francisco Sanchez21. December 2021Francisco Sanchez
Operations Manager, ibis London Whitechapel - United Kingdom
- Filip Skibiński21. December 2021Filip Skibiński
Guest Relations Manager, Novotel & Ibis Poznań Centrum - Poland
- Caroline Schubert21. December 2021Caroline Schubert
Assistant Human Resource Manager, SO/ Vienna - Austria
- Alexéy Savelyev20. December 2021Alexéy Savelyev
Senior Director Guest Digital Innovation NE - Russia
- Alex Drew20. December 2021Alex Drew
Welcome Manager, Novotel London Brentford - UK
- Wojciech Kęsik1. December 2021Wojciech Kęsik
General Manager, Novotel Warszawa Centrum - Poland
- Laura Corneux1. December 2021Laura Corneux
Rooms Division Manager, ibis & Novotel Brussels Off Grand Place - Belgium
- Ingo Peters1. December 2021Ingo Peters
General Manager & RVP, Fairmont Hotel Vier Jahreszeiten - Germany
- Helena Klusin30. November 2021Helena Klusin
General Manager, ibis budget Stuttgart City Nord - Germany
- Cristina Cavaco30. November 2021Cristina Cavaco
Governance Director for Northern Europe, Digital & Technology - UK
- Anouk Schrover1. November 2021Anouk Schrover
ALL Hotel Activation Manager for UK, Ireland, Benelux & Sweden - The Netherlands
- Christian Klaus1. November 2021Christian Klaus
General Manager, SO/ Vienna - Austria
- Giacchina Buchholz1. November 2021Giacchina Buchholz
General Manager, ibis Stuttgart Airport Messe - Germany
- Anahita Ardvisura1. November 2021Anahita Ardvisura
HOTEL MANAGER, Mercure Rosa Khutor - Russia
- Dave Amans1. November 2021Dave Amans
General Manager, ibis Budget Sheffield Centre - United Kingdom
- Elena Caraus24. September 2021Elena Caraus
Assistant General Manager, ibis London City Shoreditch - UK
Looking for even more stories? Be sure to check out the Heart of Hospitality Podcast which spotlights the people and stories of the sector. The podcast series will tell the stories of moments and lives in hospitality.