People are the heart of hospitality
Hospitality is a people business. Heart of Hospitality celebrates the moments and lives of people who make hospitality so special.
Think of your last holiday, the special birthday meal with friends, the business trip where the deal finally got done. Every day, around the world, people come to hospitality venues to celebrate, to dream, to escape, to work, to play, to spend time with loved ones, to laugh and to love. What an industry to be a part of; to be the person responsible for these precious moments and the memories that follow.
Those who work in the industry do so for many reasons, most commonly because they simply like people. They care about the craft, the experience and the service because it matters. It matters to our guests and therefore it matters to us.
Hospitality is the epitome of diversity, bringing together people from all backgrounds, from all walks of life, from all over the world. It is an industry full of passionate, creative and talented people some of whom have worked in the industry their entire life, others who fell into the sector and fell in love with it. Whatever their background, their stories are connected by their talent, love and care for what they do.
Hospitality is a people first business full of people people who chat, and connect, and use their talent and creativity to create special moments and tiny touches that matter to their guests, that matter to each of us.
Here we celebrate their work, their stories and their heart.
Heart of Hospitality Podcast & Stories
- Emmy Stoel24. September 2021Emmy Stoel
General Manager, Sofitel Legend The Grand Amsterdam - Netherlands
- Anna Jeziorowska24. September 2021Anna Jeziorowska
Operations Manager, ibis Styles & ibis budget Warszawa Centrum - Poland
- Raphael Urbani24. September 2021Raphael Urbani
Shared Services Project Manager Talent & Culture - United Kingdom
- Wojciech Kawulka24. September 2021Wojciech Kawulka
Guest Experience and Loyalty Performance Analyst - Poland
- Elena Caraus24. September 2021Elena Caraus
Assistant General Manager, ibis London City Shoreditch - UK
- MPS Puri27. September 2021MPS Puri
Gastronomy & The Glamour of Hospitality
- Dave Amans1. November 2021Dave Amans
General Manager, ibis Budget Sheffield Centre - United Kingdom
- Anahita Ardvisura1. November 2021Anahita Ardvisura
HOTEL MANAGER, Mercure Rosa Khutor - Russia
- Giacchina Buchholz1. November 2021Giacchina Buchholz
General Manager, ibis Stuttgart Airport Messe - Germany
- Christian Klaus1. November 2021Christian Klaus
General Manager, SO/ Vienna - Austria
- Anouk Schrover1. November 2021Anouk Schrover
ALL Hotel Activation Manager for UK, Ireland, Benelux & Sweden - The Netherlands
- Maciej Majewski2. November 2021Maciej Majewski
Epicurean Lifestyle: In Conversation with Chefs
- Filip Boyen23. November 2021Filip Boyen
THE ART OF EXTRAORDINARY SERVICE
- Cristina Cavaco30. November 2021Cristina Cavaco
Governance Director for Northern Europe, Digital & Technology - UK
- Helena Klusin30. November 2021Helena Klusin
General Manager, ibis budget Stuttgart City Nord - Germany
Hospitality is possibly the most glamourous job in the world.
MPS Puri
People who work in hospitality are custodians of experiences – we are the host of moments that matter and creator of future memories. We take this responsibility to heart and treat it with care because it matters.
The Heart of Hospitality Podcast is hosted by Duncan O’Rourke, CEO Northern Europe at Accor, a globally renowned hotelier with stories from around the world thanks to his career in hospitality. Seduced by the glamour of the hotels, restaurants and travel at a young age, Duncan studied hospitality management in Switzerland before travelling the globe, each role taking him to a new country, a new experience and new people, each sharing his passion, talent and heart.
In this series, Duncan shares his stories and speaks with people from across the industry, some well-known, others known just to the guests they serve. Listen to the podcast as he gives voice to the people who are the true heart of hospitality.
CEO Accor Northern Europe & Host Heart of Hospitality Podcast
