People are the heart of hospitality
Hospitality is a people business and it matters because it has heart. Heart of Hospitality celebrates the moments and lives of people who make this industry so special – our Heartists®, the world of hospitality and beyond, curated by Accor.
Those who work in the industry do so for many reasons, most commonly because they simply like people. They care about the craft, the experience and the service because it matters. It matters to our guests and therefore it matters to us.
Hospitality is the epitome of diversity, bringing together people from all backgrounds, from all walks of life, from all over the world. It is an industry full of passionate, creative and talented people some of whom have worked in the industry their entire life, others who fell into the sector and fell in love with it. Whatever their background, their stories are connected by their talent, love and care for what they do.
Here we celebrate their work, their stories, their heart.
Heart of Hospitality Stories & Podcast
- Dumitru Bucsa4. December 2023
- Nino Ridlington4. December 2023
- Sven Pinedo4. December 2023
- Ajay Bhikharie27. November 2023
- Lusica Stefan22. November 2023
- Marco Pugliese9. November 2023
- Sam Gancarek9. November 2023
- Frank Lips17. October 2023
- Maria Przybylska5. October 2023
- Janusz Wędzicha27. September 2023
- Gabriel Baldez27. September 2023
- Emese Pagony26. September 2023
- Corina Matei20. September 2023
- Kristina Matulevičienė20. September 2023
- Gayatri Marsiglia5. September 2023
It’s not a job, it’s a way of life, it is in our DNA.
Vanessa van der Vaart, General Manager at Novotel Den Haag City Centre
People who work in hospitality are custodians of experiences – we are the host of moments that matter and creator of future memories. We take this responsibility to heart and treat it with care because it matters.
The Heart of Hospitality Podcast is hosted by Duncan O’Rourke, CEO Northern Europe at Accor, a globally renowned hotelier with stories from around the world thanks to his career in hospitality. Seduced by the glamour of the hotels, restaurants and travel at a young age, Duncan studied hospitality management in Switzerland before travelling the globe, each role taking him to a new country, a new experience and new people, each sharing his passion, talent and heart.
In this series, Duncan shares his stories and speaks with people from across the industry, some well-known, others known just to the guests they serve. Listen to the podcast as he gives voice to the people who are the true heart of hospitality.
CEO Accor Northern Europe & Host Heart of Hospitality Podcast