
Welcome to hospitality.
Hospitality is a business of people, passion, creativity, experience and talent. It is a sector built on infinite connected moments crafted by people for people. No two days, two people or two moments are the same in the hospitality industry, it is all unique and personal and that’s why it’s so special.
Heart of Hospitality is dedicated to the 1 in 10 people that work in hospitality business around the world; to the people who share their care, creativity and heart in the hospitality industry every day. Heart of Hospitality celebrates moments and lives at Accor and in the hospitality sector as a whole. Here are some of their stories.
Heart of Hospitality Stories & Podcast
- Dumitru Bucsa4. December 2023Dumitru Bucsa
Executive Chef, Novotel Bucharest City Centre - Romania
- Nino Ridlington4. December 2023Nino Ridlington
Talent & Culture Manager, Novotel & ibis London Greenwich - United Kingdom
- Sven Pinedo4. December 2023Sven Pinedo
Operational Manager, Mercure Den Haag Central, The Netherlands
- Ajay Bhikharie27. November 2023Ajay Bhikharie
Chef, Novotel Rotterdam Brainpark - The Netherlands
- Lusica Stefan22. November 2023Lusica Stefan
Restaurant Manager, Pullman Bucharest World Trade Centre - Romania
- Marco Pugliese9. November 2023Marco Pugliese
Receptionist, ibis Milano Centro - Italy
- Sam Gancarek9. November 2023Sam Gancarek
Assistant General Manager, ibis Berlin Hauptbahnhof - Germany
- Frank Lips17. October 2023Frank Lips
Operations Manager, Novotel Amsterdam City - The Netherlands
- Maria Przybylska5. October 2023Maria Przybylska
Gastronomy Manager, Mercure Poznań Centrum - Poland
- Janusz Wędzicha27. September 2023Janusz Wędzicha
Guest Experience Specialist, Mercure Kraków Stare Miasto - Poland
- Gabriel Baldez27. September 2023Gabriel Baldez
Reservations Manager, ibis London City - United Kingdom
- Emese Pagony26. September 2023Emese Pagony
Pastry Chef, Novotel Budapest City - Hungary
- Corina Matei20. September 2023Corina Matei
Cluster Sales Manager, Novotel Bucharest City Centre & Mercure Bucharest Unirii - Romania
- Kristina Matulevičienė20. September 2023Kristina Matulevičienė
Deputy General Manager, Novotel Warszawa Centrum - Poland
- Gayatri Marsiglia5. September 2023Gayatri Marsiglia
Front Office Team Leader, Novotel London Bridge - United Kingdom
- Ashley Staggs31. August 2023Ashley Staggs
Maintenance Manager, Novotel London Waterloo - United Kingdom
- Manvir Singh Dalal31. August 2023Manvir Singh Dalal
Executive Chef, Novotel London Greenwich - United Kingdom
- Skip Waslander31. August 2023Skip Waslander
Receptionist, Novotel den Haag City Centre - The Netherlands
- Aneta Lewandowska30. August 2023Aneta Lewandowska
General Manager, Sofitel Warsaw Victoria - Poland
- Zbigniew Brząkała11. July 2023Zbigniew Brząkała
Guest Experience Manager, Rezydent Sopot MGallery Hotel Collection - Poland
- Christian Köntopp4. July 2023Christian Köntopp
General Manager, Novotel Munich Airport - Germany
- Agnieszka Kalinowska29. June 2023Agnieszka Kalinowska
Senior Manager Media Relations & PR Poland & Eastern Europe - Poland
- Olivier Rouma19. June 2023Olivier Rouma
General Manager, ibis Styles Liège Guillemain - Belgium
- Michał Kopciński12. June 2023Michał Kopciński
Executive Chef, ibis Styles Krakow Centrum - Poland
- Aleksandra Źrałka2. June 2023Aleksandra Źrałka
Food & Beverage Manager, Novotel Warszawa Centrum - Poland
- Jana Berger18. May 2023Jana Berger
Director of Front Office, Sofitel Munich Bayerpost - Germany
- Rebecca Vreeman9. May 2023Rebecca Vreeman
Front Office Manager, ibis Gent Centrum Kathedraal - Belgium
- Melissa Vidal9. May 2023Melissa Vidal
Operations Manager, Novotel London Bridge - United Kingdom
- Julia Pfleiderer2. May 2023Julia Pfleiderer
Novotel, ibis & ibis budget Zürich City West - Switzerland
- Ingebjørg Foss23. March 2023Ingebjørg Foss
Front Office Supervisor, Novotel London Bridge - United Kingdom
- Florian Mendes22. March 2023Florian Mendes
Reception Supervisor, Raffles London at The OWO - United Kingdom
- Marleen Owel13. March 2023Marleen Owel
Back Office Manager, ibis and ibis Budget Amsterdam Airport - The Netherlands
- Flóra Szegedi7. March 2023Flóra Szegedi
Director of Sales, Mercure Budapest City Centre - Hungary
- Agnieszka Powązka-Celer6. March 2023Agnieszka Powązka-Celer
General Manager, Novotel Poznań Malta - Poland
- Verena Becherer17. February 2023Verena Becherer
Talent & Culture Manager Future Talents, Munich Support Office - Germany
- Yasda Gomez17. February 2023Yasda Gomez
Food & Beverage Manager, Novotel Edinburgh Park - United Kingdom
- Renate Fransen17. February 2023Renate Fransen
Cluster Talent & Culture Manager, ibis Rotterdam City Centre and Novotel Rotterdam Brainpark - The Netherlands
- Gábor Demény14. February 2023Gábor Demény
General Manager, Mercure Debrecen - Hungary
- Michaela Pontzen13. February 2023Michaela Pontzen
Reservations Manager, ibis Munich Garching - Germany
- Trevor Fernandes13. February 2023Trevor Fernandes
Assistant General Manager, ibis budget Cardiff Centre - United Kingdom
- Anouk Zuijderwijk30. January 2023Anouk Zuijderwijk
Senior Sales Manager, Novotel & Mercure Hotel Amsterdam City - The Netherlands
- Egle Navikaite24. January 2023Egle Navikaite
General Manager, ibis London Shepherds Bush - United Kingdom
- Szymon Szymczyk19. January 2023Szymon Szymczyk
Sales Manager, Novotel & ibis Krakow Centrum - Poland
- Aga Letka-Mokrzycka18. January 2023Aga Letka-Mokrzycka
General Manager, ibis London Luton Airport - United Kingdom
- Adrian Kołba22. December 2022Adrian Kołba
Deputy General Manager, Mercure Kraków Stare Miasto - Poland
- Sony Pandian16. December 2022Sony Pandian
Assistant General Manager, ibis London Barking - United Kingdom
- Irina Matthys15. December 2022Irina Matthys
Director Northern Europe Procurement Controlling - Brussels, Belgium
- Roland Viglási7. December 2022Roland Viglási
Operations Manager, ibis Budapest City - Budapest, Hungary
- Grzegorz Zygmunt7. December 2022Grzegorz Zygmunt
Front Office Deputy Manager, Mercure Krakow Stare Miasto - Poland
- Alex Yeung21. November 2022Alex Yeung
Front of House and F&B Team Member, Novotel Cardiff Centre - United Kingdom