Hospitality matters because it has heart.
Heart of Hospitality Podcast

The Heart of Hospitality podcast spotlights the people and stories of the sector. Hosted by Duncan O’Rourke, CEO Accor Northern Europe, the podcast series tells the stories of moments and lives in hospitality.

Heart of Hospitality Stories

The hospitality sector is renowned for stories of global leaders who started behind a bar or welcoming guests in hotels. It is a sector built on stories – stories of people; of special occasions and long dreamed of trips; of moments that created memories which last a life-time.

Heart of Hosptality Careers

The hospitality industry has been damaged by Covid-19 but it is recovering, reopening and creating jobs and opportunities as it has always done. Hospitality embodies everything that people have missed the most in the last year.

Welcome to hospitality.

Hospitality embodies everything that people have missed the most in the last year – travel, bars, restaurants, wellness, experiences, exploration, discovery, connections and, most crucially, people – everything that has mattered most to people is in hospitality.

Hospitality is a business of people, passion, creativity, experience and talent. It is a sector responsible for crafting special moments that people the country and world over have longed for in the last 18 months. It is a sector built on infinite connected moments crafted by people for people. It is a people business and here we will tell the story of some of the people who make it so special.

Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. It is defined by people and heart and the care they put into the big moments and the little details. No two days, two people or two moments are the same, it is all unique and personal and that’s why it’s so special.

Heart of Hospitality is dedicated to the 1 in 10 people that work in hospitality business around the world; to the people who share their care, creativity and heart in the hospitality industry every day. Here are some of their stories.

About Heart of Hospitality
Meet the industry
Heart of Hospitality Podcast & Stories
  • Malgorzata Podbielska

    Talent & Culture Manager, Sofitel Warsaw Victoria - Poland

  • Humans of Hospitality | Kate Nicholls
    Kate Nicholls

    Championing hospitality for positive action and change

  • Jarek Figat

    General Manager, ibis Warsaw Ostrobramska - Poland

  • Meena Flora

    Commercial Content Manager, London Support Office - United Kingdom

  • Guy De Cuyper

    Project Manager Operations, Accor Benelux - Belgium

  • Heart of Hospitality | Ines Blal
    Dr Inès Blal

    The crossroads of hospitality and education

  • Heart of Hospitality | Natalia Bayona
    Natalia Bayona

    THE MAGIC OF TOURISM

  • Noemi Maddalena

    Reservation and Front Office Manager, Novotel Glasgow/ibis Glasgow City Centre - UK

  • Anna Mida

    General Manager, ibis Styles Krakow Central - Poland

  • Gabor Ulkei

    General Manager, Hotel Nemzeti Budapest - Hungary

  • Marija Pantelic

    General Manager, Mercure Belgrade Excelsior - Serbia

  • Lika Chikhladze

    General Manager, ibis budget Tbilisi Center - Georgia

  • Aneta Lewandowska

    General Manager, Sofitel Warsaw Victoria - Poland

  • Petre Jovanoski

    F&B Manager, ibis Skopje City Center - North Macedonia

  • Hervé Puy

    Sales Manager, Hotel Rotary Geneva by MGallery - Switzerland

  • Lynn Seehasuth

    Operations Manager, Novotel Bristol Centre - United Kingdom

  • Madis Laid

    General Manager, ibis Tallinn Center - Estonia

  • Alevtina Lesnykh

    Talent Development & Retention Manager - London, United Kingdom

  • Tomasz Schweda

    General Manager, Mercure Krakow Old Town Hotel - Poland

  • Lara Dröge

    Front Desk Manager, Hotel Vier Jahreszeiten Hamburg - Germany

  • Craig Burrows

    Executive Head Chef, Pullman London St Pancras - United Kingdom

  • Basia Świdrak

    Housekeeping Manager, ibis Warszawa Stare Miasto - Poland

  • Brune Poirson | Accor
    Brune Poirson

    Accor’s Sustainability commitment: Building back better

  • Michal Trzeciak

    Director of Operations, Sofitel Warsaw Victoria - Poland

  • Nadezhda Vasichkina

    Senior Director Business Development, Operations - Russia

  • Chiara Silvestri

    Guest Relations Team Member, ibis Styles London Ealing - UK

  • Jacek Bialy

    General Manager, Novotel Gdansk Centrum - Poland

  • Gürkan Gür

    General Manager, Mercure Hotel Stuttgart Airport Messe - Germany

  • Jolanda Sadni Ziane

    The value of diversity and caring in hospitality

  • Eric Vittenet

    General Manager, Novotel St Petersburg - Russia

  • Elizabeth Ludovici

    SVP Digital & Technology Northern Europe - UK

  • Yves Fonck

    Vice President Operations, BENELUX - Belgium

  • Lauren Porter

    Groups and Sales Co-Ordinator, Novotel York - United Kingdom

  • Anthony Demetre

    Chef’s view: The glory and hardships of hospitality

  • Mary Gostelow

    The freedom and creativity of hospitality

  • Francisco Sanchez

    Operations Manager, ibis London Whitechapel - United Kingdom

  • Filip Skibiński

    Guest Relations Manager, Novotel & Ibis Poznań Centrum - Poland

  • Caroline Schubert

    Assistant Human Resource Manager, SO/ Vienna - Austria

  • Alexéy Savelyev

    Senior Director Guest Digital Innovation NE - Russia

  • Alex Drew

    Welcome Manager, Novotel London Brentford - UK

  • Sébastien Bazin

    View from the top: The fascination and reward of the hospitality industry

  • Wojciech Kęsik

    General Manager, Novotel Warszawa Centrum - Poland

  • Laura Corneux

    Rooms Division Manager, ibis & Novotel Brussels Off Grand Place - Belgium

  • Ingo Peters

    General Manager & RVP, Fairmont Hotel Vier Jahreszeiten - Germany

  • Helena Klusin

    General Manager, ibis budget Stuttgart City Nord - Germany

  • Cristina Cavaco

    Governance Director for Northern Europe, Digital & Technology - UK

  • Filip Boyen

    THE ART OF EXTRAORDINARY SERVICE

  • Heart of Hospitality - Maciej Majewski
    Maciej Majewski

    Epicurean Lifestyle: In Conversation with Chefs

  • Anouk Schrover

    ALL Hotel Activation Manager for UK, Ireland, Benelux & Sweden - The Netherlands

  • Christian Klaus

    General Manager, SO/ Vienna - Austria