Welcome to hospitality.
Hospitality is a business of people, passion, creativity, experience and talent. It is a sector built on infinite connected moments crafted by people for people. It is a people business and here we will tell the story of some of the people who make it so special.
Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. It is defined by people and heart and the care they put into the big moments and the little details. No two days, two people or two moments are the same, it is all unique and personal and that’s why it’s so special.
Heart of Hospitality is dedicated to the 1 in 10 people that work in hospitality business around the world; to the people who share their care, creativity and heart in the hospitality industry every day. Here are some of their stories.
Heart of Hospitality Podcast & Stories
- Jana Berger18. May 2023Jana Berger
Director of Front Office, Sofitel Munich Bayerpost - Germany
- Rebecca Vreeman9. May 2023Rebecca Vreeman
Front Office Manager, ibis Gent Centrum Kathedraal - Belgium
- Melissa Vidal9. May 2023Melissa Vidal
Melissa Vidal, Operations Manager, Novotel London Bridge - United Kingdom
- Julia Pfleiderer2. May 2023Julia Pfleiderer
Novotel, ibis & ibis budget Zürich City West - Switzerland
- Ingebjørg Foss23. March 2023Ingebjørg Foss
Front Office Supervisor, Novotel London Bridge - United Kingdom
- Florian Mendes22. March 2023Florian Mendes
Reception Supervisor, Raffles London at The OWO - United Kingdom
- Marleen Owel13. March 2023Marleen Owel
Back Office Manager, ibis and ibis Budget Amsterdam Airport - The Netherlands
- Flóra Szegedi7. March 2023Flóra Szegedi
Director of Sales, Mercure Budapest City Centre - Hungary
- Agnieszka Powązka-Celer6. March 2023Agnieszka Powązka-Celer
General Manager, Novotel Poznań Malta - Poland
- Verena Becherer17. February 2023Verena Becherer
Talent & Culture Manager Future Talents, Munich Support Office - Germany
- Yasda Gomez17. February 2023Yasda Gomez
Food & Beverage Manager, Novotel Edinburgh Park - United Kingdom
- Renate Fransen17. February 2023Renate Fransen
Cluster Talent & Culture Manager, ibis Rotterdam City Centre and Novotel Rotterdam Brainpark - The Netherlands
- Gábor Demény14. February 2023Gábor Demény
General Manager, Mercure Debrecen - Hungary
- Michaela Pontzen13. February 2023Michaela Pontzen
Reservations Manager, ibis Munich Garching - Germany
- Trevor Fernandes13. February 2023Trevor Fernandes
Assistant General Manager, ibis budget Cardiff Centre - United Kingdom
- Anouk Zuijderwijk30. January 2023Anouk Zuijderwijk
Senior Sales Manager, Novotel & Mercure Hotel Amsterdam City - The Netherlands
- Egle Navikaite24. January 2023Egle Navikaite
General Manager, ibis London Shepherds Bush - United Kingdom
- Szymon Szymczyk19. January 2023Szymon Szymczyk
Sales Manager, Novotel & ibis Krakow Centrum - Poland
- Aga Letka-Mokrzycka18. January 2023Aga Letka-Mokrzycka
General Manager, ibis London Luton Airport - United Kingdom
- Adrian Kołba22. December 2022Adrian Kołba
Deputy General Manager, Mercure Kraków Stare Miasto - Poland
- Sony Pandian16. December 2022Sony Pandian
Assistant General Manager, ibis London Barking - United Kingdom
- Irina Matthys15. December 2022Irina Matthys
Director Northern Europe Procurement Controlling - Brussels, Belgium
- Roland Viglási7. December 2022Roland Viglási
Operations Manager, ibis Budapest City - Budapest, Hungary
- Grzegorz Zygmunt7. December 2022Grzegorz Zygmunt
Front Office Deputy Manager, Mercure Krakow Stare Miasto - Poland
- Alex Yeung21. November 2022Alex Yeung
Front of House and F&B Team Member, Novotel Cardiff Centre - United Kingdom
- Péter Beke11. November 2022Péter Beke
Assistant General Manager, ibis Budapest City South - Hungary
- Lilla Weszprémy11. November 2022Lilla Weszprémy
Senior Multi-Hotel Revenue Manager, Budapest Support Office - Hungary
- Sascia Mussmann21. October 2022Sascia Mussmann
Assistant Sales, Quality & Project Manager, Mercure Hotel Hannover City - Germany
- Rafael Fröhlich21. October 2022Rafael Fröhlich
General Manager, Novotel Munich City - Germany
- Anna Gonerska18. October 2022Anna Gonerska
Multi-Task Team Member, ibis Aberdeen Centre – Quayside - United Kingdom
- James Wan18. October 2022James Wan
Food & Beverage Manager, Mercure London Bridge - United Kingdom
- Bálint Szabó18. October 2022Bálint Szabó
Front Office Manager, ibis Zürich Messe Airport - Switzerland
- Adrian & Paul Gardiner27. September 2022Adrian & Paul Gardiner
Bucket list travel, eco-tourism and community conservation
- Jan Vidts8. September 2022Jan Vidts
Director of Telesales, Brussels Support Office - Belgium
- Ricky Lam7. September 2022Ricky Lam
Front Office Supervisor, ibis Edinburgh Centre Royal Mile - United KIngdom
- Alexandra de Abreu7. September 2022Alexandra de Abreu
B2B Marketing Manager, Accor Northern Europe - Switzerland
- Tibor Szel1. September 2022Tibor Szel
Food & Beverage Manager, Novotel Szeged - Hungary
- Susanne van de Vinne1. September 2022Susanne van de Vinne
General Manager, ibis Rotterdam City Centre - The Netherlands
- Michel Butor1. September 2022Michel Butor
Deputy General Manager, Novotel Zurich Airport Messe - Switzerland
- Vanessa van der Vaart26. August 2022Vanessa van der Vaart
General Manager, Novotel den Haag City Centre - The Netherlands
- Otilia Cristea22. August 2022Otilia Cristea
Senior Business Analyst Development - Romania
- Malgorzata Podbielska9. August 2022Malgorzata Podbielska
Talent & Culture Manager, Sofitel Warsaw Victoria - Poland
- Kate Nicholls9. August 2022Kate Nicholls
Championing hospitality for positive action and change
- Jarek Figat4. August 2022Jarek Figat
General Manager, ibis Warsaw Ostrobramska - Poland
- Meena Flora4. August 2022Meena Flora
Commercial Content Manager, London Support Office - United Kingdom
- Guy De Cuyper1. August 2022Guy De Cuyper
Project Manager Operations, Accor Benelux - Belgium
- Dr Inès Blal18. July 2022Dr Inès Blal
The crossroads of hospitality and education
- Natalia Bayona29. June 2022Natalia Bayona
THE MAGIC OF TOURISM
- Noemi Maddalena29. June 2022Noemi Maddalena
Reservation and Front Office Manager, Novotel Glasgow/ibis Glasgow City Centre - UK
- Anna Mida29. June 2022Anna Mida
General Manager, ibis Styles Krakow Central - Poland