
Welcome to hospitality.
Hospitality embodies everything that people have missed the most in the last year – travel, bars, restaurants, wellness, experiences, exploration, discovery, connections and, most crucially, people – everything that has mattered most to people is in hospitality.
Hospitality is a business of people, passion, creativity, experience and talent. It is a sector responsible for crafting special moments that people the country and world over have longed for in the last 18 months. It is a sector built on infinite connected moments crafted by people for people. It is a people business and here we will tell the story of some of the people who make it so special.
Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. It is defined by people and heart and the care they put into the big moments and the little details. No two days, two people or two moments are the same, it is all unique and personal and that’s why it’s so special.
Heart of Hospitality is dedicated to the 1 in 10 people that work in hospitality business around the world; to the people who share their care, creativity and heart in the hospitality industry every day. Here are some of their stories.
Heart of Hospitality Podcast & Stories
- Natalia Bayona29. June 2022Natalia Bayona
THE MAGIC OF TOURISM
- Noemi Maddalena29. June 2022Noemi Maddalena
Reservation and Front Office Manager, Novotel Glasgow/ibis Glasgow City Centre - UK
- Anna Mida29. June 2022Anna Mida
General Manager, ibis Styles Krakow Central - Poland
- Gabor Ulkei29. June 2022Gabor Ulkei
General Manager, Hotel Nemzeti Budapest - Hungary
- Marija Pantelic29. June 2022Marija Pantelic
General Manager, Mercure Belgrade Excelsior - Serbia
- Lika Chikhladze29. June 2022Lika Chikhladze
General Manager, ibis budget Tbilisi Center - Georgia
- Aneta Lewandowska22. June 2022Aneta Lewandowska
General Manager, Sofitel Warsaw Victoria - Poland
- Petre Jovanoski16. June 2022Petre Jovanoski
F&B Manager, ibis Skopje City Center - North Macedonia
- Hervé Puy8. June 2022Hervé Puy
Sales Manager, Hotel Rotary Geneva by MGallery - Switzerland
- Lynn Seehasuth31. May 2022Lynn Seehasuth
Operations Manager, Novotel Bristol Centre - United Kingdom
- Madis Laid18. May 2022Madis Laid
General Manager, ibis Tallinn Center - Estonia
- Alevtina Lesnykh7. April 2022Alevtina Lesnykh
Talent Development & Retention Manager - London, United Kingdom
- Tomasz Schweda4. April 2022Tomasz Schweda
General Manager, Mercure Krakow Old Town Hotel - Poland
- Lara Dröge3. April 2022Lara Dröge
Front Desk Manager, Hotel Vier Jahreszeiten Hamburg - Germany
- Craig Burrows3. April 2022Craig Burrows
Executive Head Chef, Pullman London St Pancras - United Kingdom
- Basia Świdrak3. April 2022Basia Świdrak
Housekeeping Manager, ibis Warszawa Stare Miasto - Poland
- Brune Poirson7. March 2022Brune Poirson
Accor’s Sustainability commitment: Building back better
- Michal Trzeciak1. March 2022Michal Trzeciak
Director of Operations, Sofitel Warsaw Victoria - Poland
- Nadezhda Vasichkina1. March 2022Nadezhda Vasichkina
Senior Director Business Development, Operations - Russia
- Chiara Silvestri1. March 2022Chiara Silvestri
Guest Relations Team Member, ibis Styles London Ealing - UK
- Jacek Bialy1. March 2022Jacek Bialy
General Manager, Novotel Gdansk Centrum - Poland
- Gürkan Gür25. February 2022Gürkan Gür
General Manager, Mercure Hotel Stuttgart Airport Messe - Germany
- Jolanda Sadni Ziane15. February 2022Jolanda Sadni Ziane
The value of diversity and caring in hospitality
- Eric Vittenet31. January 2022Eric Vittenet
General Manager, Novotel St Petersburg - Russia
- Elizabeth Ludovici30. January 2022Elizabeth Ludovici
SVP Digital & Technology Northern Europe - UK
- Yves Fonck30. January 2022Yves Fonck
Vice President Operations, BENELUX - Belgium
- Lauren Porter30. January 2022Lauren Porter
Groups and Sales Co-Ordinator, Novotel York - United Kingdom
- Anthony Demetre24. January 2022Anthony Demetre
Chef’s view: The glory and hardships of hospitality
- Mary Gostelow4. January 2022Mary Gostelow
The freedom and creativity of hospitality
- Francisco Sanchez21. December 2021Francisco Sanchez
Operations Manager, ibis London Whitechapel - United Kingdom
- Filip Skibiński21. December 2021Filip Skibiński
Guest Relations Manager, Novotel & Ibis Poznań Centrum - Poland
- Caroline Schubert21. December 2021Caroline Schubert
Assistant Human Resource Manager, SO/ Vienna - Austria
- Alexéy Savelyev20. December 2021Alexéy Savelyev
Senior Director Guest Digital Innovation NE - Russia
- Alex Drew20. December 2021Alex Drew
Welcome Manager, Novotel London Brentford - UK
- Sébastien Bazin13. December 2021Sébastien Bazin
View from the top: The fascination and reward of the hospitality industry
- Wojciech Kęsik1. December 2021Wojciech Kęsik
General Manager, Novotel Warszawa Centrum - Poland
- Laura Corneux1. December 2021Laura Corneux
Rooms Division Manager, ibis & Novotel Brussels Off Grand Place - Belgium
- Ingo Peters1. December 2021Ingo Peters
General Manager & RVP, Fairmont Hotel Vier Jahreszeiten - Germany
- Helena Klusin30. November 2021Helena Klusin
General Manager, ibis budget Stuttgart City Nord - Germany
- Cristina Cavaco30. November 2021Cristina Cavaco
Governance Director for Northern Europe, Digital & Technology - UK
- Filip Boyen23. November 2021Filip Boyen
THE ART OF EXTRAORDINARY SERVICE
- Maciej Majewski2. November 2021Maciej Majewski
Epicurean Lifestyle: In Conversation with Chefs
- Anouk Schrover1. November 2021Anouk Schrover
ALL Hotel Activation Manager for UK, Ireland, Benelux & Sweden - The Netherlands
- Christian Klaus1. November 2021Christian Klaus
General Manager, SO/ Vienna - Austria
- Giacchina Buchholz1. November 2021Giacchina Buchholz
General Manager, ibis Stuttgart Airport Messe - Germany
- Anahita Ardvisura1. November 2021Anahita Ardvisura
HOTEL MANAGER, Mercure Rosa Khutor - Russia
- Dave Amans1. November 2021Dave Amans
General Manager, ibis Budget Sheffield Centre - United Kingdom
- MPS Puri27. September 2021MPS Puri
Gastronomy & The Glamour of Hospitality
- Elena Caraus24. September 2021Elena Caraus
Assistant General Manager, ibis London City Shoreditch - UK
- Wojciech Kawulka24. September 2021Wojciech Kawulka
Guest Experience and Loyalty Performance Analyst - Poland