Hospitality matters because it has heart.
Heart of Hospitality Podcast

The Heart of Hospitality podcast spotlights the people and stories of the sector. Hosted by Duncan O’Rourke, CEO Accor Northern Europe, the podcast series tells the stories of moments and lives in hospitality.

Heart of Hospitality Stories

The hospitality sector is renowned for stories of global leaders who started behind a bar or welcoming guests in hotels. It is a sector built on stories – stories of people; of special occasions and long dreamed of trips; of moments that created memories which last a life-time.

Heart of Hospitality Careers

The hospitality industry has been damaged by Covid-19 but it is recovering, reopening and creating jobs and opportunities as it has always done. Hospitality embodies everything that people have missed the most in the last year.

Welcome to hospitality.

Hospitality embodies everything that people have missed the most in the two years – travel, bars, restaurants, wellness, experiences, exploration, discovery, connections and, most crucially, people – everything that has mattered most to people is in hospitality.

Hospitality is a business of people, passion, creativity, experience and talent. It is a sector responsible for crafting special moments that people the country and world over have longed for in the last 18 months. It is a sector built on infinite connected moments crafted by people for people. It is a people business and here we will tell the story of some of the people who make it so special.

Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. It is defined by people and heart and the care they put into the big moments and the little details. No two days, two people or two moments are the same, it is all unique and personal and that’s why it’s so special.

Heart of Hospitality is dedicated to the 1 in 10 people that work in hospitality business around the world; to the people who share their care, creativity and heart in the hospitality industry every day. Here are some of their stories.

About Heart of Hospitality
Meet the industry
Heart of Hospitality Podcast & Stories
  • Anouk Zuijderwijk

    Senior Sales Manager, Novotel & Mercure Hotel Amsterdam City - The Netherlands

  • Egle Navikaite

    General Manager, ibis London Shepherds Bush - United Kingdom

  • Szymon Szymczyk

    Sales Manager, Novotel & ibis Krakow Centrum - Poland

  • Aga Letka-Mokrzycka

    General Manager, ibis London Luton Airport - United Kingdom

  • Adrian Kołba

    Deputy General Manager, Mercure Kraków Stare Miasto - Poland

  • Sony Pandian

    Assistant General Manager, ibis London Barking - United Kingdom

  • Irina Matthys

    Director Northern Europe Procurement Controlling - Brussels, Belgium

  • Roland Viglási

    Operations Manager, ibis Budapest City - Budapest, Hungary

  • Grzegorz Zygmunt

    Front Office Deputy Manager, Mercure Krakow Stare Miasto - Poland

  • Alex Yeung

    Front of House and F&B Team Member, Novotel Cardiff Centre - United Kingdom

  • Péter Beke

    Assistant General Manager, ibis Budapest City South - Hungary

  • Lilla Weszprémy

    Senior Multi-Hotel Revenue Manager, Budapest Support Office - Hungary

  • Sascia Mussmann

    Assistant Sales, Quality & Project Manager, Mercure Hotel Hannover City - Germany

  • Rafael Fröhlich

    General Manager, Novotel Munich City - Germany

  • Anna Gonerska

    Multi-Task Team Member, ibis Aberdeen Centre – Quayside - United Kingdom

  • James Wan

    Food & Beverage Manager, Mercure London Bridge - United Kingdom

  • Bálint Szabó

    Front Office Manager, ibis Zürich Messe Airport - Switzerland

  • Heart of Hospitality | Mantis Collection
    Adrian & Paul Gardiner

    Bucket list travel, eco-tourism and community conservation

  • Jan Vidts

    Director of Telesales, Brussels Support Office - Belgium

  • Ricky Lam

    Front Office Supervisor, ibis Edinburgh Centre Royal Mile - United KIngdom

  • Alexandra de Abreu

    B2B Marketing Manager, Accor Northern Europe - Switzerland

  • Tibor Szel

    Food & Beverage Manager, Novotel Szeged - Hungary

  • Susanne van de Vinne

    General Manager, ibis Rotterdam City Centre - The Netherlands

  • Michel Butor

    Deputy General Manager, Novotel Zurich Airport Messe - Switzerland

  • Vanessa van der Vaart

    General Manager, Novotel den Haag City Centre - The Netherlands

  • Otilia Cristea

    Senior Business Analyst Development - Romania

  • Malgorzata Podbielska

    Talent & Culture Manager, Sofitel Warsaw Victoria - Poland

  • Humans of Hospitality | Kate Nicholls
    Kate Nicholls

    Championing hospitality for positive action and change

  • Jarek Figat

    General Manager, ibis Warsaw Ostrobramska - Poland

  • Meena Flora

    Commercial Content Manager, London Support Office - United Kingdom

  • Guy De Cuyper

    Project Manager Operations, Accor Benelux - Belgium

  • Heart of Hospitality | Ines Blal
    Dr Inès Blal

    The crossroads of hospitality and education

  • Heart of Hospitality | Natalia Bayona
    Natalia Bayona


  • Noemi Maddalena

    Reservation and Front Office Manager, Novotel Glasgow/ibis Glasgow City Centre - UK

  • Anna Mida

    General Manager, ibis Styles Krakow Central - Poland

  • Gabor Ulkei

    General Manager, Hotel Nemzeti Budapest - MGallery - Hungary

  • Marija Pantelic

    General Manager, Mercure Belgrade Excelsior - Serbia

  • Lika Chikhladze

    General Manager, ibis budget Tbilisi Center - Georgia

  • Aneta Lewandowska

    General Manager, Sofitel Warsaw Victoria - Poland

  • Petre Jovanoski

    F&B Manager, ibis Skopje City Center - North Macedonia

  • Hervé Puy

    Sales Manager, Hotel Rotary Geneva by MGallery - Switzerland

  • Lynn Seehasuth

    Operations Manager, Novotel Bristol Centre - United Kingdom

  • Madis Laid

    General Manager, ibis Tallinn Center - Estonia

  • Alevtina Lesnykh

    Talent Development & Retention Manager - London, United Kingdom

  • Tomasz Schweda

    General Manager, Mercure Krakow Old Town Hotel - Poland

  • Lara Dröge

    Front Desk Manager, Hotel Vier Jahreszeiten Hamburg - Germany

  • Craig Burrows

    Executive Head Chef, Pullman London St Pancras - United Kingdom

  • Basia Świdrak

    Housekeeping Manager, ibis Warszawa Stare Miasto - Poland

  • Brune Poirson | Accor
    Brune Poirson

    Accor’s Sustainability commitment: Building back better

  • Michal Trzeciak

    Director of Operations, Sofitel Warsaw Victoria - Poland