Sam Gancarek's story
I left hospitality briefly and returned because of my love for the industry. I tried my luck in an IT company and with an eye doctor but there was no excitement, no different scenarios, and that’s what brought me back. What I most love about my job is being able to enjoy different situations every day and not getting bored.
I had my internship with Accor from 2015-2018 and came back in November 2022. I love the diversity we have in a large company, the way Accor treats employees and our global presence. And I enjoy the many brands, cultures, languages and countries – and we are still able to be connected as one.
Every employee has a chance at Accor. If you want to reach a new position, you always have the opportunity to do some training and experience a different programme; Accor provides lots of training opportunities and benefits such as having a special rate for family and friends or as an employee, which makes travel possible for a lot of people.
I think I handle difficult situations well, especially overbooking. I think I have mastered those over the years, especially in the big convention hotel, where it became my speciality because I found out how to deal with different kinds of guests and how to speak with them according to their mood. Having to move guests to another hotel, especially in the middle of the night when most other properties are fully booked, was not easy; it’s all about communication.
Being a Heartist means treating every colleague, guest and person who enters the hotel with respect. It is also about trying to spark a fire of my passion for the industry in them, and showing them how amazing it can be if we all work together.
My proudest moment was seeing my interns graduate. There are a lot of moments I’m proud of but being there on their first day and their last, being part of their journey and career, and seeing what they’ve turned out to be; just being a little part of that – it makes me really proud.
I would tell anyone new to the industry that communication is key, learn to accept feedback and not to take it personally – you can only learn from your mistakes.
To be passionate about what you are doing, about guests, colleagues, the workplace and the industry, and to know about your chain and the hotel you are working for.
- Sam Gancarek
- Assistant General Manager
- ibis Berlin Hauptbahnhof (Germany)